I always get the participants to write down the questions they always ask the customers in my sales training. Understanding their current questioning habit will allow me to help them uncover their limiting beliefs and blind spots in questioning skills. And one of the most common questions is – “What is your budget?” After the…
Customers Keep Rescheduling Or Postponing My Appointment! What Can I Do?
Customers keep rescheduling or postponing my appointments! What can I do? This is one of the common challenges shared by many salespeople during sales training. And this frustrated them because they felt this was beyond their control. I can understand their frustration because they have a sales target to hit. Customers are always busy. And…
Why Are My Salespeople Not Proactive?
In one of the coach-the-coach sessions, a business manager shared that her salesperson lacks a proactive attitude at work. Even though she has repeatedly told the salesperson what to do, the salesperson always missed the tasks and deadlines. She felt frustrated with the passive attitude. And she asked me how to make the salesperson more…
How To Sell Beyond Price?
Customer ONLY Care About Price! I have heard many salespeople complain about customers who only want the lowest price. Yes, we admit that price is ONE of the factors that customers will consider. However, Price is NOT the only factor that the customer will consider. If we only keep focusing on PRICE, our brain will…
The Power of Coaching
She was in a dilemma because of her unpleasant experience. She asked me these questions during our coaching session. “Should I call the customers after the Chinese New Year?” “Will customers be annoyed and dislike us if we approach them for business loans now?” (Because Chinese believe in avoiding borrowing money during the Chinese New…
The Secret of A Top Sales
She is smart, has good communication skills and was one of the top sales in the company. And the superior has the plan to promote her to team leader. Recently, she became negative because she is feeling stressed with the new sales target. She keeps thinking that this new sales target is unrealistic. This overwhelming…
Curiosity Selling
Suppose you are not curious to know about your customers. Why should the customers have the Curiosity to know about your products and services? To transform from Product-Focused Selling to Customer-Focused Selling, salespeople need to have a sense of curiosity when approaching customers. WHAT DOES “CURIOUS” REALLY MEAN? According to Maura Koutoujian, a career and life…